Website Terms and Conditions of Use

Last update: 01/05/2018

We welcome you to the website of the company "ELEFTHERIOU NIKOLAOS - ELECTRIC DEVICES" with VAT number 046291049 (hereinafter the "Company"). Please read the following Terms and Conditions of Use carefully before visiting or using our Company Website. Your access to and use of the material on our Website is subject to these Terms and Conditions of Use. By choosing to visit or use our Website, you are deemed to have read, understood and fully agree to these Terms and Conditions of Use.

Scope of Use of the Website

We have ensured that the Company's Website and its contents are in accordance with Greek legislation. The law of other countries may be different. Any offer of a product or service through this Website in countries where it may be prohibited is deemed not to be made. The Company reserves the right to limit the provision of its products or services to any person, geographic area or jurisdiction and/or to limit the quantities or any products or services it provides.

Restrictions on Use of the Website

You agree to use our Website only for purposes permitted by these Terms and Conditions of Use, by any applicable law, regulation or generally accepted practice in the applicable jurisdiction. If you do not, you risk violating, among other things, intellectual and industrial property rights, and your actions may subject you to civil and criminal penalties.

For this reason, you are required to refrain from any illegal, abusive, unethical and unfair use of this Website and to refrain from any action or omission that could cause harm or damage to the Company or third parties or affect, disable, cause malfunction or compromise our Website.

You agree not to use our Website, including but not limited to:

• Systematically copy our Website or part thereof, for the purpose of creating or compiling any form of comprehensive collection, directory or database (including the use, for this purpose, of botting programs), without the prior express written consent of the Company .

• Upload, publish, send, transfer, store or otherwise make available any material that contains viruses or any other electronic code, files or programs designed to damage, affect and/or limit the normal operation of Our Website or any part thereof.

• Make changes or modifications to all or any part of our Website or allow the content of our Website to be combined or integrated with or in other programs.

• Compromise the security of our Website.

• Stalk, threaten, defame or otherwise cause harm to the Company or any user of our Website.

• Transmit or access content that infringes any right of the Company or user or is contrary to law or morals.

• Access, disseminate, edit, alter and in general offend in any way the personal data of users of our Website.

• Upload, download, publish, send, transmit, store or make available, in any way, content that is, or may be considered, illegal, harassing, threatening, harmful, harmful, defamatory, libelous , abusive, violent, obscene, pornographic, vulgar, offensive, racist or otherwise objectionable.

• Remove, obscure, alter, deface any proprietary notices, including trademark and copyright notices, that may be attached to or contained on our Website.

• Post, send, transmit or make available any unsolicited or unauthorized e-mail (junkmail, spam) or chain letters, advertisements, promotional materials, including but not limited to mass advertising and newsletters.

• Collect and store personal information of users of our Website, in order to use it in conjunction with any of the above, indicatively listed, prohibited activities.

Copyright

The entire content of this Website is protected by the provisions on Intellectual Property and is the exclusive property of the Company or third parties. The contents of this Website may not be copied, except for non-commercial personal use, without prejudice to all rights of the Company and therefore may not be further copied, reproduced or redistributed in any other way. Except as expressly provided above, you may not copy, display, download over the Internet, distribute, modify, reproduce, republish or retransmit all or part of any information, text or document on this Website by any electronic means or in hard copy. , or make any work based on photographs, text or documents of our Website, without the express written consent of the Company. Nothing contained on this Website shall be deemed to grant any license or right with respect to any intellectual or industrial right or patent name or logo of the Company or third parties.

Signals

All marks appearing on the Company's Website, product names, regardless of whether they appear in common letters or symbols or illustrations, are trademarks of the Company or third parties, unless otherwise specified. The use and/or falsification of these marks is expressly prohibited and constitutes a violation of the legislation on Intellectual and Industrial Property, on Trademarks, on Unfair Competition, etc. We inform you that our Company intends to actively and dynamically protect all of its intellectual rights.

Security of Personal Data

Our Company respects the protection of the personal data of the users of the Internet Site. Please consult the Privacy Policy (see at the bottom of the page) as well as the Cookies Policy (see at the bottom of the page) that you will find on the Company's Website, which explains, among other things, the purpose of using personal data collected and lists the rights and obligations of users of our Website.

Non-Confidential Information

With the exception of any applicable terms and conditions set forth in the Privacy Policy, any communication or other material that you may send to us over the Internet or direct to the Company Website by electronic mail (e-mail) or otherwise, such as inquiries, comments , proposals and the like, our Company will accept and treat them as non-confidential, while it will not have any commitment regarding this information. Our Company is free to use any idea, concept, know-how or technique contained in such communication for any purpose, including but not limited to promoting the products it offers over the Internet.

Third Party Sites and Links

This Website may contain links or references to other websites owned by third parties over which our Company does not control. Similarly, access to our Website can also be achieved through links that you will find on the websites of third parties, which are beyond the control of our Company. Our Company does not guarantee or make any promise as to the accuracy, up-to-dateness or completeness of the information contained in these websites and bears no responsibility for any damage or loss that may be caused by the content or information contained therein. Any reference to a third-party website via a link located on our Company's Website does not in any way mean that our Company endorses or strongly recommends the third-party content or websites.

Exclusion of Liability

The Company will make every effort, to the extent possible, to include on the Website as accurate and reliable information as possible, however, it does not give any kind of guarantee or make any promise regarding the accuracy, up-to-dateness or completeness at any time of the Internet Site. The user assumes any risk that may arise from accessing and using our Website. The Company does not give any express or implied guarantee, nor does it promise the suitability of the items it sells for a specific purpose. In addition, the Company bears no responsibility in case of unavailability of some of the products posted on its Website. Neither the Company nor any party that participated in the creation, design or provision of this Website shall be liable for any damage to the user, including but not limited to any direct, indirect, incidental, consequential or other damage, arising from any from any access, use or inability to use this Website, or for damage caused by even slight negligence of any of its employees or agents or from any error or omission in its content, unless it is proven that the omission was due to its own willful misconduct management of the Company with the intention of causing damage to a specific user. The exclusion of liability also includes causing any damage from any virus transmission to the user's electronic equipment.

Compensation

The user agrees to indemnify, defend and hold harmless the Company, its employees, officers, agents, suppliers and third party partners against all loss, expenses, damages and costs, including reasonable fees of its Legal Advisors, which will arise from any violation of the Terms and Conditions of Use of the Website by the user. It is expressly stated that, in the event of an attempt to defame the Company and the services offered by it, through any means, electronic (e.g. posting on blogs) or otherwise, the Company will take all legal measures against anyone responsible for the defense of its interests and restoring its commercial reputation.

Product Description

Our Company tries to be as accurate and detailed as possible in the description of the essential characteristics of the products it has for sale through its Internet Site. In case, for any reason, the listed description of a product does not cover you, please contact us, so that we can solve all your questions and serve you in the best possible way. The Company reserves the right to modify the description of its products without prior notification. Any such modification will be effective upon its appearance on the Company's Website.

Pricing

The listed prices of all products sold on the Company's Website are retail prices and include VAT. The final cost of each order will be calculated after adding to the retail price of each product the costs of packaging and shipping or additional charges (if any), the amount of which will be informed to our Customers before submitting their order. The price charged to the Customer is the one in effect at the time of the order. The Company reserves the right to modify the prices of its products, however, any such modification will not affect orders already shipped, which have been accepted by the Company. The Company provides you with the possibility, when submitting your order, to choose the type of document you wish to be issued, retail receipt or invoice, by completing the relevant field on our Website. The transaction will be considered completed only after the Company sends a written electronic confirmation. It is noted that the Company may withdraw and not fulfill an order, without reason, while in this case the price that may have already been collected will be returned.

Payment methods

For the convenience and service of all those who wish to purchase products through our Website, the Company has the following alternative payment methods:

By credit card charge. The Company has taken all the necessary measures for the security of transactions using a credit card. Through PayPal, using a credit card. With cash on delivery at the time of receipt of the product and on the condition that the amount does not exceed 500 euros inclusive VAT (based on law 4446/22-12-2016) By deposit to our Company's bank account.

Product Warranties

The Company accompanies the products available through the Website with the relevant manufacturers' guarantees, where such guarantees exist. The Company does not offer any further guarantee (time or otherwise), except in cases where such is expressly provided. In the event that a product shows a defect that is covered by a warranty, sending the product for repair to our Company's headquarters and/or to the corresponding Representative Office (see related details of returns for each product separately), as well as subsequently receiving said product, will be carried out at the expense of the customer. It is noted that the Customer retains his rights, as provided by the applicable law, in particular by articles 540 to 561 of the Civil Code, which are not affected by any commercial guarantee provided.

Products delivery

The products will be sent to the address specified by the Customer when submitting the order. The Company cooperates with a courier service, in order to ensure the safe and fast shipment of the products. Shipping costs will be borne by the Company's Customers, who will be informed of the exact cost of each shipment before submitting their final order. Our Company makes every possible effort to send the products to its Customers within the stated time, but in case of delay for any reason, the Company does not recognize the existence of any responsibility.

Our Company undertakes - after communication - and through authorized partners, the demonstration, installation and recycling of electrical devices. This service is provided at an additional cost and does not apply to all manufacturers nationwide.

The charges for deliveries of products, within Athens, of large volume apply on the condition that the items can be delivered using two (2) people, either using an elevator or using the stairs (the use of stairs applies to individual items up to 70 kg actual weight). Otherwise, the delivery will take place on the ground floor of the apartment building or there will be an additional charge of 25 euros (for an additional person).

Alternatively, the recipient has the right to provide the additional person (helper) if needed. In this case there is no additional charge. In the event that the use of a crane is required, the fee is determined after consultation with the customer.

The delivery of large volume products to areas outside of Athens is done after consultation between the customer and the transport company.

Risk of Damage or Destruction of Products

Products to be shipped are insured against loss or damage in transit. The validity of said security ceases to exist and the risk of loss or damage is transferred to the Customer, from the moment of delivery of the product to the Customer or to a third party indicated by the latter. However, the risk is transferred to the Customer if he hands it over to the carrier, if the carrier has been instructed by the Customer to transport the goods. The Company recommends to Customers that any product returns be made either by ELTA registered letter or by using courier services.

Product Returns / Withdrawal

Unjustified withdrawal:

The Customer has the right to withdraw without reason from the concluded sales contract within fourteen (14) calendar days from the date of receipt of the product. In case the Customer orders several goods in one order, which have been delivered to him separately, the period of fourteen (14) calendar days starts from the day of delivery of the last good to the Customer. In the case of a service contract, a right of withdrawal is provided for within fourteen (14) calendar days from the date of conclusion of the contract.

In order to comply with the withdrawal deadline, the Customer is sufficient to send by post (ELEFTHERIOU NIKOLAOS - ELECTRIKES YASKEVES, PO Box 111 45, Acharnon 323, Patisia - Athens), fax (2102282935) or via the contact form, within the above deadline of fourteen ( 14) calendar days, a clear statement of withdrawal to the Company, with which he will inform us of his decision to return the product. To this end, the Customer may make a clear statement in writing showing his decision to withdraw. In this case, confirmation of receipt by our Company of the Notice of Withdrawal will be sent to the Customer by e-mail.

The Customer is obliged to return the product within fourteen (14) calendar days at the latest from the day on which he announced his decision to withdraw. The product must be in its original condition, unused, packaging intact (closed) and including the original contents. The direct cost of returning the products will be borne by the Customer.

Within fourteen (14) calendar days from the day on which the Company is informed of the customer's decision to withdraw, the Company will refund any payment made by the Customer, including delivery costs (excluding any additional costs due to an option of the Customer to use a delivery method other than the standard delivery method offered by the Company). The refund will be made using the same means of payment that the Customer used for the original transaction, unless otherwise agreed between the Company and the Customer. In any case, the Customer will not be charged any costs resulting from the refund.

The Company, however, is entitled to withhold the refund until it receives back the products or until the Customer provides proof that the products have been returned, whichever occurs first.

The Customer shall be liable for any reduction in the value of the goods resulting from handling which was not necessary to determine the nature, characteristics and function of the goods.

Withdrawal due to defective product, wrong shipment, etc.:

At the time of delivery of the order, the Customer is obliged - in the presence of the carrier - to check the goods delivered to him, in order to detect in time any obvious defects (bumps, alterations, scratches, missing parts, etc.) or any incorrect shipment of products. In any case, the Customer must inform the Company immediately, without delay, and, following relevant consultation, return the product within fourteen (14) calendar days of receipt. It is emphasized that the carriers are obliged to remain during the process of unsealing the products by the Customer.

In case of a defective product or a product that lacks the agreed properties, the customer has the right, at his option: 1) to withdraw from the contract, unless the defect is insignificant, 2) to request, at no cost to him, the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, or 3) to request, without charge, the replacement of the product with another model of his choice at a similar price (for price differences, contact the store necessary). In this case, the costs of return (and/or of the new shipment, in the cases of replacement/change) will be borne by the Company.

Exceptions to the right of withdrawal

We inform our Customers that the right of unreasoned withdrawal does not apply in the following cases:

a) In the supply of goods manufactured according to the Customer's specifications or clearly personalized.

b) In the supply of goods which can be damaged or expire soon.

c) In the supply of sealed goods, which are not suitable for return, for reasons of health protection or for reasons of hygiene and which have been unsealed after delivery.

d) In the supply of sealed audio documents or sealed video documents or sealed computer software, unsealed after delivery.

e) In the supply of goods, which, after delivery, due to their nature, are inseparably mixed with other elements.

f) In the supply of goods, which at the time of the order by the Customer appeared with the availability status "On Order".

Minors

The use of the Website by persons who have not reached the age of 18 or who do not have the legal capacity required by law is prohibited.

General Terms and Conditions of Use

If any of the above Terms and Conditions of Use is deemed illegal, invalid or unenforceable, the specific term will be considered as if it had not been written, but without affecting the enforceability and validity of the remaining terms. The Company may at any time modify any or all of the Terms and Conditions of Use contained herein and users shall be deemed to have been notified and bound by the changes from the moment they appear on the Company's Website. The Company reserves the right to modify or delete material on the Website at any time at its sole discretion.

Out-of-court Dispute Resolution

Through the European Commission's Electronic Dispute Resolution platform https://webgate.ec.europa.eu/odr, our Customers are given the opportunity to resolve out-of-court disputes that may arise from their transactions with our online store. Electronic Dispute Resolution is available as an alternative, cost-effective and fast way of electronic resolution of disputes between consumers and merchants arising from sales or service contracts concluded over the Internet. Electronic Dispute Resolution is directly connected to the competent Alternative Dispute Resolution bodies of each country, which undertake the processing of complaints. In our country, the Independent Authority "Consumer Advocate" and the "Banking-Investment Services Ombudsman" have been certified by the European Commission as recognized out-of-court dispute resolution bodies. You can direct any questions you may have about the operation of the Electronic Dispute Resolution platform to the European Consumer Center of Greece (http://www.eccgreece.gr). In the event of failure to reach an out-of-court resolution, the courts of Athens will be exclusively competent, in accordance with the provisions below.

Applicable law

These Terms and Conditions of Use as well as the use of this Website shall be governed by the laws of Greece. The Courts of Athens are exclusively competent for any dispute related to this Website.

Head Offices - Communication

The headquarters of our Company is located at Acharnon 323, P.K. 111 45, Patisia - Athens. Contact phone: 2102022060 Mon - Fri 9:00 – 15:00